FAQ

Why did my PDF upload fail?​

Currently, both AI Document Translation and Professional Document Refinement cannot process files larger than 10MB. If you need assistance, please email your PDF to our customer service team.

​What’s the difference between AI Translation and Professional Document Translation?​​

AI Translation: Utilizes advanced AI models to deliver context-aware translations.

​Professional Document Refinement: Combines machine translation with ​9 industry-specific terminology databases​ (legal, medical, finance, etc.) and guarantees ​100% format fidelity​ for multiple file types (see page for supported formats).

​Is AI Document Translation free?​​

Yes! AI Document Translation is currently in public beta and free for all users. We welcome your feedback and suggestions via email (contact@1.chat) or WeChat WLSJ8088 .

​How is Professional Document Translation priced?​​

It’s billed per document: ​Total Cost = Number of Pages × Price per Page​ (see live pricing on the page). Our paid plans are in beta, and any updates will be announced in real time.

What if my payment succeeded but the translation failed?​​

If your translation fails after payment, contact us immediately via email or WeChat (contact@1.chat / WLSJ8088 ). We’ll resolve the issue within ​24 hours.

​Are translated files stored permanently?​​

Yes. Translated files are saved indefinitely on our platform. Pay once, access unlimited times.

​Is there a risk of data leaks?​​

No. All files are protected by ​SSL encryption technology​ during upload and download, ensuring your data remains secure.