FAQ
Why did my PDF upload fail?
Currently, both AI Document Translation and Professional Document Refinement cannot process files larger than 10MB. If you need assistance, please email your PDF to our customer service team.
What’s the difference between AI Translation and Professional Document Translation?
AI Translation: Utilizes advanced AI models to deliver context-aware translations.
Professional Document Refinement: Combines machine translation with 9 industry-specific terminology databases (legal, medical, finance, etc.) and guarantees 100% format fidelity for multiple file types (see page for supported formats).
Is AI Document Translation free?
Yes! AI Document Translation is currently in public beta and free for all users. We welcome your feedback and suggestions via email (contact@1.chat) or WeChat WLSJ8088 .
How is Professional Document Translation priced?
It’s billed per document: Total Cost = Number of Pages × Price per Page (see live pricing on the page). Our paid plans are in beta, and any updates will be announced in real time.
What if my payment succeeded but the translation failed?
If your translation fails after payment, contact us immediately via email or WeChat (contact@1.chat / WLSJ8088 ). We’ll resolve the issue within 24 hours.
Are translated files stored permanently?
Yes. Translated files are saved indefinitely on our platform. Pay once, access unlimited times.
Is there a risk of data leaks?
No. All files are protected by SSL encryption technology during upload and download, ensuring your data remains secure.